Practice Leaflet for new patients

LUPSET HEALTH CENTRE PRACTICE LEAFLET CONTENTS

 STAFF

The Lupset Health Centre is run by 5 GP Partners as a non-limited partnership with a Personal Medical Services (PMS) contract.

 GP Partners:

Dr Adam Sheppard (male), MB, ChB, Leeds, FPA Cert, Date of Registration 1987.  Lead GP for clinical governance and complaints.  Interests are risk management and service quality.

 Dr Shahid Hanif (male),  BSc (Hon), MB, ChB (Hon), Leeds, DFFP, DRCOG, MRCGP,  Date of Registration 1995.  Special interests are coronary heart disease and GP training.

Dr Rosemarie Jones (female), MBBS, MsC, London, DRCOG, DCCH, DFFP, MRCGP.  Date of Registration 1987.  Special interests are child and womens health, mental health and diabetes.  Part time.

Dr Toby O’Donnell (male), MB. ChB, Sheffield

Date of Registration 1999. Special Interest in respiratory diseases and sports medicine.

Dr Christopher Bolton (male)

MB, ChB, Leeds, MRCGP.  Date of Registration 2001. Special interest in dermatology.

Associate (Salaried) GPs:

 Dr Helen Dempsey (female).  Dr Dempsey works on Mondays, Tuesdays and Thursdays.

Dr Claire Sharman (female), Dr Sharman works Monday, Tuesday, Thursday

Dr Carmen Lai (female), Dr Lai works Monday, Wednesday, Thursday and Friday

Dr Fenella Lee (female). Dr Lee works on Tuesdays and Fridays.

Dr Katie Davies (female). Dr Davies started with us in August 2019 and works Monday, Tuesday, Thursday and Friday.

We are a training practice so we also have between 1 and 4 GP Registrars attached to the practice for between 6 – 12 months.

 Practice Nurses

 The Practice Nurses are as clinically accountable for their actions as any other Healthcare Professional.  They have been specially trained in different areas and you may be asked to give information about your clinical requirements so that your needs can be met more efficiently.

All practice nurses can monitor blood pressure, weight, and give advice about healthy living.  Those qualified can carry out cervical cytology (smears), sexual health and family planning clinics, chronic (long term) disease management such as respiratory conditions (asthma and COPD), diabetes, and monitor coronary heart disease. We also run a clinic for patients with multiple chronic diseases.  By booking one appoint for all your chronic diseases you improve the continuity of care, save yourself time and probably money.  Nurses running chronic disease clinics are qualified to prescribe most medications, but will normally concentrate on their area of expertise.

Andrea, Nurse Practitioner.  Andrea can see nearly all the appointments that a GP can. Will normally be used for acute (book on the day) type appointments, rather than Long Term Conditions or chronic diseases.

Mark , Nurse Practitioner.  Mark can see nearly all the appointments that a GP can except for women’s health or children under 10 years old. Will normally be used for acute (book on the day) type appointments, rather than Long Term Conditions or chronic diseases. Mark conducts home visits and visits care and nursing homes to provide continuity or care where possible.

Sandra, RGN, Diploma in Orthopaedic nursing, Diabetes in Practice ENB 928, Development in nursing care ENB 923, Medical nursing ENB A24, Teaching and Assessing ENB998, BSc(Hon) Health Care Studies inc Health Promotion Certificate.  Interests:  Diabetes, teaching, nurse prescriber.

 Mary, RGN, Asthma Diploma, Diabetic Nursing Diploma, ENB, Smoking Cessation. Nurse prescriber. Interests:  Cardiovascular disease, Asthma, COPD

Vicky, RMN, Drug and Alcohol Counselling, ENB 962. Interest in mental health, learning disabilities and dementia.  Vicky runs dedicated dementia clinics and health reviews for patients with learning difficulties.

Diane,  RGN. BSc (Hons) Asthma Diploma, Diabetes Diploma. Diane conducts a clinic for patients with multiple long term conditions along with general practice nursing.

Emma, RGN.  Emma is a specialist nurse in the management of chronic diseases particularly diabetes and respiratory.

Michelle,  (Health Care Assistant)  Michelle conducts General Clinics (e.g. Phlebotomy, Blood Pressure, and ECG) and assists GPs in some clinics (i.e. minor surgery, contraception etc).

Carol, (Health Care Assistant). Carol conducts General Clinics (e.g. Phlebotomy, Blood Pressure, and ECG) and assists GPs in clinics. Carol only works on Tuesday morning and Wednesday afternoon.

Jane,(Health Care Assistant)  Jane conducts General Clinics (e.g. Phlebotomy, Blood Pressure, ECG, spirometry) and assists GPs in clinics (i.e. minor surgery, contraception etc) where needed.

Ana, (Health Care Assistant) Ana conducts General Clinics (e.g. Phlebotomy, Blood Pressure, ECG, spirometry) and assists GPs in clinics. She is also in charge of coordinating several national screening programme recalls.

 Midwife

The midwife gives care and advice to women during pregnancy, labour and the postnatal period.  He/she is able to conduct deliveries on his/her own responsibility, to take care of the newborn and the infant, including preventive measures, to detect any potential health problems in the mother and child and knows when to call for medical assistance.  Midwives are also involved with antenatal education, preparation for parenthood and for health counselling for women and their families in the wider community.

 District Nursing Team – Contactable through the Single Point of Contact (SPOC) on 01924 327591

The District Nursing team offer a wide range of services, including palliative care, leg ulcer management, care of older people, diabetes and continence assessments.

Health Visitors – Direct Telephone Number 01924 294110

Health visitors specialise in the health and wellbeing of children under the age of 5 years.  They can often assist other clinicians if you have a problem with your child, saving time for you and others. The role of the health visitor is to concentrate on prevention of illness, physical, emotional and mental.  They work in partnership with parents to promote healthy living and to protect children.  The Health Visitors are based in The Homestead Clinic but still run the clinics in Lupset on Tuesday and Thursday afternoons.

THE PRACTICE – GENERAL INFORMATION

 Practice Area

The practice boundary is the M1 to the West, the A650 to the North, the A61 to the east and Asdale Road to Denby Dale Road and the M1 including Sandal, but not Walton or Crofton.  It includes Horbury and Lupset and some parts of the city centre.  If you are in doubt we will be pleased to give you exact details.  Please ask at Reception.  Please note that if you are an existing patient and move outside of the boundary we must ask you to register with an alternative GP within your new address’s catchment area.

 Registering with the Practice

If you wish to register as a patient with the surgery, you simply need to come in and tell the receptionist you wish to register.  You will then be asked to fill out a registration form. If you have photo ID and a recent bill with your address on it this will help us to match you to the NHS spine, but is not mandatory.  You will then make an appointment for a New Patient Health Check with the Health Care Assistant so we can tailor our care to your specific needs.  Until you attend your New Patient Health Check appointment you will not be fully registered with the practice. You must attend this appointment or we may not be able to fully register you.

Once you are registered with us, your records will be automatically transferred from your previous surgery.  Please note that if you have medication on a repeat prescription this will have to be reviewed by a GP before being reissued by this practice. In order to register at Lupset Health Centre, you must live within our catchment area above.

Named GP

All patients registered with the surgery have a named GP who is responsible for their overall care at the practice. You do not have to see this GP and can continue to book appointments with any GP of their choice, depending on availability.  If you wish to know who your named GP is please contact the practice. Also if you have a preference as to which GP is your named GP please contact us and we will make reasonable efforts to accommodate this request

Access for Disabled Patients

The premises were designed in accordance with regulations at the time of building (1999), with access for disabled patients.  We also have a portable hearing loop on the reception desk, and the facility for blind people to bypass the patient call display. If your access needs for services at the centre are not met by the facilities provided please let us know.

Surgery Opening Times

Our opening times are set out below.  Outside of reception opening times patients can access for booked routine appointments only, with access being via a buzzer.

Please note that the surgery phone will not be manned after 6.30pm every day (when calls are transferred to the GP Care Wakefield out of hours provider), so if you need to cancel or confirm an appointment please do it before this time.

The reception is open for booking appointments, dropping off or collecting prescriptions or general enquiries with the times in brackets.

Monday 7.30am – 6.30pm (reception open 8.00 am – 6.30pm)
Tuesday 7.30am – 6.30pm (reception open 8.00am – 6.30pm)
Wednesday 7.30am – 6.30pm (reception open 8.00am – 6.30pm)
Thursday 7.30am –8.45pm (reception open 8.00 am – 7.00pm)
Friday 7.30am – 6.30pm (reception open 8.00am – 6.30pm)

 The surgery is not open on Saturdays or Sundays. However as part of a new initiative called the GP Care Wakefield we have come together with other practices within our local area and we do offer some appointments at the weekend and during the early evening.  Please be aware that these are based at Trinity Health Centre and you may be seen by a GP or nurse that works in one of the other practices, although he or she will have access to your clinical records.  This service can be accessed by calling the normal surgery number and being automatically re-directed when open.

 Out of Hours

We are contracted to provide services within the above times. Outside of this an Out of Hours Service has been commissioned locally.  In emergency, for very urgent problems only, please telephone 999 as normal.  If your need is less urgent you can call the surgery number below and follow the prompts to be either directed to GP Care Wakefield or NHS 111.

Telephone Communications with the Practice

The contact number for the surgery is 01924 668977. The practice operates a queuing system and you will be told which position you are in the queue.  Please try to avoid calling at the busiest times (before 10am and between 2 – 2.30pm) unless you are phoning for an appointment.

 Appointments

Please think carefully before booking an appointment with a GP. Can your needs be met elsewhere, for example a dentist, an optician or even going to the pharmacy for a consultation with their pharmacist about minor ailments.

We will ask you to give us a brief explanation of why you want an appointment. Whilst you don’t have to tell us, it will help us to navigate you to the most appropriate clinician to deal with you.  If you request an urgent appointment for that day we will ask you to briefly describe why you need an urgent appointment. This is simply so that the duty GP can triage the clinic and contact the most urgent first.

We now have GP Clinical Pharmacists based in the practice.  These clinicians are specially trained in medications and their use, as well as any interactions with other medications. They are therefore ideally placed to give you advice on your medication, answer any questions you may have about them or assist you with hospital discharge letters or general queries. They can also carry out your regular medication reviews to see how you are coping with the medication. If you query is specifically about medication then please ask about the appointments with a practice pharmacist.

You can book an appointment with a GP of your choice or with any GP.  If you book with any GP then you have a right to an appointment within 48 hours. If you wish to see any clinician (i.e. GP or Practice Nurse you have a right to an appointment within 24 hours).  In accordance with paragraph 18 of Schedule 5 of the Primary Medical Services Contract you have a right to express a preference of practitioner.  Please inform our reception staff if you wish to do this. However please bear in mind that due to GP leave, sickness or at busy times it may not be able to give you an appointment with your preferred GP within the above timescale.

Booking an appointment at the surgery.  You can now book over the Internet. You will need a user name and password which are supplied by reception staff.  You can also book via the NHE app for which you will have to register centrally.   Otherwise you can book face to face or by telephone.  Please do note that it will be very busy first thing in the morning so please bear with us.  We open our lines at 8am and you may be in a queue, but we typically have between 3 and 6 members of staff answering the calls on a first come first served basis so please stay in the queue if possible. If you hang up and call back you will unfortunately go to the back of the same queue.

Please remember that when choosing a telephone option from the menu you do not have to wait to hear all the options. If you know the option you require simply choose the one you want as soon as the call is connected – saving you time and money. The options are:

Before 10am:

Please press 1 for emergencies, home visits or appointments or for all other enquiries please call back after 10am.

If 1 is pressed:

Now press

1 for a home visit

2 to book or cancel an appointment using a receptionist.

Between 10am and 6.30pm

Press

1 for emergencies, home visits or appointments.

2 for all other calls.

If 1 is pressed:

Now press

1 for a home visit

2 to book or cancel an appointment using a receptionist.

If 2 is pressed

Now press

1 for test results, which are only available from 11.30am to 1.30pm

2 to speak to the Medical Secretaries

3 to speak to the Prescriptions Clerk, who is only available from 11.00am to 12.30 pm and from 1.00 to 4.00pm

Or please hold for the operator

On Mondays there is no advanced booking.  Anyone who needs to be seen can ring up and get an appointment on that day.

Tuesdays to Fridays there is an opportunity to book up to two weeks in advance. Some of these appointments are also used by GPs requesting to review a patient within that time.

Unfortunately at very busy times, such as half term and through the summer when there are a few doctors absent, booking may be limited to on the day only.

Home Visits

Home visit requests should only be for patients who are genuinely housebound or terminally ill.  Please bring children to surgery to be seen.  The doctor or Nurse Practitioner can see four or five patients in surgery in the time it takes to carry out one home visit if it is some distance away, and if you come to the surgery we have more diagnostic tools to help the clinician.  It may be possible for you to be seen as a priority if you are very ill.  Please help us to help you by:

  •  Making home visit requests between 8.00am and 10.00am on the visit request option from the menu on the surgery number. Any home visit requests made after 10am may be triaged for clinical urgency.
  • Coming to the surgery during the day or the out-of-hours centre at night, rather than requesting a visit. Alternatively you may choose to consult the out of hours by telephone.  Ring the practice as directed above.  General health information and useful information such as opening times of late-night pharmacy and how to get a NHS dentist available on www.nhs.uk.
  • Not calling after 6.00pm unless the reason can be medically justified.

Accident and Emergency Departments and 999 services are exactly that – for serious emergency cases.  An emergency is a critical or life-threatening situation which may include loss of consciousness, severe chest pain, or loss of blood.  People who use these services for minor problems may prevent others with life-threatening conditions from getting the immediate care they need.  Please think carefully before attending A&E. Can you be seen elsewhere first (at the Surgery, at the Walk in Centre or by Out of Hours), or can you phone the out of hours via the surgery number for advice?

How to Obtain a Repeat Prescription

 Please note that the practice adheres to the Clinical Commissioning Group (CCG) Wakefield policy not to endorse 3rd party ordering of prescriptions.  This means that for clinical safety reasons patients should order their own prescription items and not have someone else do it on their behalf other than is specially agreed circumstances (for example if the patient is elderly or vulnerable and cannot safely order them).

 If you believe that you have sufficient quantities to last you until your next order please help us to reduce costs and increase patient safety by not over ordering.  It is important to remember that if you do not order a particular medication for that period it does NOT mean that this medication will be withdrawn for subsequent periods. It simply tells us that you have enough to cover at the minute and you can still order it next time.

There are a number of ways to order your repeat prescriptions. You can:

  • Use the prescription form on the contact us page at our website.
  • Register for SystmOnline at reception and use the form on this page. Please note that this will also allow you to book, cancel and amend GP appointments on line, as well as viewing some of your medical records.
  • Register for the NHS app at https://www.nhs.uk/apps-library/nhs-app/
  • Via email using the address [email protected]
  • By post or hand delivery directly to the surgery.

Please be aware that we also run the Electronic Prescription Service (EPS) at this practice.  Your prescription request is received in the same way as outlined above, but instead of a paper script being collected by you and then taken to the pharmacist, it is sent electronically to the specific pharmacy that you nominate (usually the one you use the most).  This is more secure, more efficient and actually means that the pharmacy has more time to prepare your medication meaning you may not have to wait whilst it is being prepared.  This is a very good system if you have a repeat prescription that does not change that much and you tend to use the same pharmacy.  If you want to sign up to this scheme you merely need to inform either the surgery or the pharmacist of this and nominate the pharmacy that you want your prescription sent to electronically.

If you choose to order by paper we ask you to use the tear off slip on your previous prescription and place a tick against just the items that you require for that particular period.  If you do not have the tear off slip then it is acceptable to print the items clearly on a piece of plain paper. The request can then be brought to the surgery or posted. If you include a stamped, addressed envelope the signed prescription can be posted back to you after processing. Please allow additional time in this case.

For security reasons we are unable to offer a telephone repeat prescription service. If you request items which have not been authorised by your doctor this will lead to a delay in the processing of the prescription, so please discuss this with someone prior to ordering.

Although we aim to have the prescription processed within the surgery within 24 hours please allow 2 full working days to ensure this has been done.  Also you should allow an additional 2 days for the pharmacy to process the prescription and make up your medication.

A prescription clerk is employed to ensure continuity of service. If you have a query regarding your prescription please telephone the surgery and ask to speak to the prescription clerk between 11.30am and 4.30pm.

YOUR INFORMATION (VERY IMPORTANT)

 Your Medical Record

Your medical record is your lifelong medical history. It holds details of your consultations, illnesses, tests, prescriptions and other treatments that have been written by everyone involved in your treatment and care e.g. district nurse, social services etc. By consulting this information we are able to provide you with the best, most appropriate health care.

The majority of this information is held electronically on computer and some on paper. It is kept as a history of your treatment to ensure you receive the best possible care now and in the future.

Your GP is responsible for the accuracy and safekeeping of your medical records. It is very important that you inform the receptionists if you change your telephone number, name, address or marital status.

 We may need to contact you urgently at some point – e.g. if you have an abnormal test result, or if we need to cancel your appointment at short notice.  Please ensure that we have a CURRENT contact telephone number.

 Access to Health Records

We have an obligation by law to allow you access to your records.  We are currently allowed to charge a fee to cover our administration and photocopying costs.  Please see the charges on our website.  All requests to access medical records must be in writing.  We have a duty to keep your medical records accurate and up to date.  If any errors of fact have appeared in your record, please draw our attention to them so that they can be corrected.

 This is a teaching and training practice and undergraduate students and GP Registrars may be involved in your consultation. Your permission to participate in consultations with undergraduate doctors will always be sought.

 Consent

Before we begin examination or treatment we need your consent (or in some cases your parents if you are under 16) to do so. This can be given in a number of ways.  It may be by a signature on a document (for example if some sort of “invasive” procedure is to be carried out – minor surgery etc). It may be verbal (for example if the GP asks if he can look at your leg injury etc). However it may also be implied. This means that you do not specifically give your consent, but your actions (for example rolling up your sleeve for a blood test) state that you are happy to have the GP carry out his/her work. It is your right not to give consent, particularly if you are unhappy about any part of the procedure. Please let a GP know if you are unhappy and do not consent to being examined or treated, or if you require further clarification first.  You are within your rights to request a chaperone (another member of staff who will be present throughout the consultation) should you wish to do so.

 Keeping your information secure and confidential

Our members of staff are trained in information security and confidentiality.   There are strict codes of conduct in place to ensure that all your information, be it on paper or on computer, is safe. It is written into all our staff contracts that it is a serious disciplinary offence to breach confidentiality and may lead to a staff member’s dismissal.  If you disclose sensitive information that you strongly feel should not be shared with the practice team please discuss this in your consultation to enable the doctor or nurse to take appropriate action in their record keeping.

Using your information

This practice needs information about you so that you can receive the best possible care and treatment. It is needed for continuity of care and may be shared with other health and social care organisations.

We may need to use some of this information, for example:

  • To help protect the health of the public generally – we are required by law to notify the government of certain communicable diseases, e.g. meningitis or measles, but not AIDS.
  • Planning for the future – this includes sending information to Health Authorities and the Department of Health e.g. breast screening etc.
  • Training staff
  • Auditing accounts
  • To carry out other health research by use of statistics (your personal details will be non-identifiable) e.g. waiting list information
  • Investigating complaints or legal claims – your information will need to be accompanied by your written consent before being passed on to solicitors etc.*
  • Sometimes the law requires us to pass on information, e.g. to notify a birth or death, gun-shot wound etc.

*When you sign to give permission for your representative (solicitor etc) to access your records, please be aware that this gives consent for that person to access the WHOLE of your medical record, when you may only intend that they should have access to the part of it that is relevant to your needs.  Your records may contain information that you would rather withhold from such representation. You may wish to stipulate to which part/s of the record they may have access.

 Sharing your information with others

You may be receiving care from other people as well as your GP (e.g. NHS Hospital Trust, Social Services, private hospitals etc).  So that we can all work together for your benefit we may need to share some information about you.

We only ever pass on information about you if it is in your interest with regard to your health.  Whenever we can we shall remove details which identify you.  The law strictly controls the sharing of some types of very sensitive personal information.  Sometimes we may have to share information with the Department of Health when giving certain vaccinations. If you do not want us to share this information please inform us and your notes will marked accordingly.  Your personal details will not be used for research purposes unless you have been informed beforehand and given your consent for us to do so.

In order to ensure the quality of care and training we provide, our clinical records are sometimes viewed by outside visitors.  The visitors must undertake to keep your records confidential before we allow them to see them.  You can refuse to participate in these inspections by informing the reception staff appropriately.

We can arrange that your name does not appear on the LED in the waiting room when the doctor calls you into surgery if you wish.  You can be called by using your NHS number.  Please inform a member of staff that this is your preference. Equally if you have difficulty in seeing the display, please inform a member of staff and you will be called when your appointment is due.

We have a practice privacy notice that shows you what information we hold and what we do this information with the justification for doing so. You can find this on our website under the Patient Information / GDPR tabs.

 Complaints, Comments and Suggestions

If you wish to make a complaint please ask to speak to the Office Manager or or the General Manager. You can raise an issue or complain in person or in writing (by letter, by email, via the website comment box or by our complaints form). In the first instance we will endeavour to bring the matter to a satisfactory conclusion informally if appropriate, before it escalates to a complaint.

If the complaint is formal you will be given a complaints procedure leaflet. Your complaint will be acknowledged within 2 working days and you will be contacted for further details.  The General Manager will work with you to create a complaints action plan outlining what you want resolved, by whom and in what time frame.  Progress reports will then be made until the complaint is resolved.  If you feel that the complaint has not been resolved you can opt to take the complaint to an independent authority, the details of which will be in the leaflet and the final letter from the practice.  A practice complaints leaflet is available in reception.

We endeavor to make our service as user-friendly as possible, and welcome any comments or suggestions you may have to help us to do this (both positive and negative). Please put your suggestions, in writing, and place in the box in the waiting room. You can also comment via a link on our website.  Please remember to put your name and either a contact telephone number or address so that your communication can be acknowledged.

Services

The following services are available at this surgery. Times vary and can change so please ask at reception if you wish to attend any clinics.

Immunisation & Vaccination  Minor surgery (referral  by GP only)
Contraceptive/Sexual Health  services Antenatal & postnatal sessions
Chiropody clinics Respiratory (Asthma and COPD clinics)
Mental Health clinics (by referral only) Coronary Heart Disease clinics
Diabetes clinic Travel advice service/clinic
New patient health checks Polymorbidity Clinics (for patients with more than one chronic condition to be seen by the same nurse.
Cervical cytology (“Smears”) Phlebotomy
Audiology (Thursday evenings, by referral only) Breath Test.
NHS Health Checks (free health checks for patiens 40 – 74 without an existing diagnosis of heart or kidney disease, stroke or diabetes. Ophthalmology clinics (by referral only)
Physio Sessions Ear syringing

Carer Needs

We take the welfare of carers very seriously indeed. If you care for someone, or you have a carer please complete the supplementary form giving details, with their written permission to keep these details on record if necessary (full instructions on the form).  Carers are entitled to a full assessment of their own needs by Social Services and we can refer you to them should you want us to do so.  Please register at the Reception and ask for a registration form for the Wakefield Carers Association who provides an information support service.

 The Rights and Responsibilities of Patients

  • Patients have a right to be greeted courteously.
  • Patients have a right to absolute confidentiality.
  • Any delay in meeting appointment times will be due to medical necessity – where there is a delay in excess of 30 minutes, patients have a right to be informed and to make an alternative appointment.
  • Patients have a right to information about their own health and choices, particularly:

-the illness and its treatment

-alternative forms of treatment

-likely outcome of the illness

  • Access to health records subject to any limitation in the law and to know that those working for the practice are under a legal duty to keep contents of records confidential
  • The practice will offer advice and seek to inform patients of:

-steps they can take to promote good health and to avoid illness, e.g. smoking, exercise, diet, immunisation,

-advice on self-help which can be undertaken without reference to a nurse, health visitor or doctor in the case of minor ailments.

  • The practice will inform patients of services available by means of its brochure, noticeboards, leaflets and website.
  • Patients requiring urgent medical attention will be given priority and will be seen as soon as possible, even when this means a delay to booked appointments.
  • Patients may choose whether or not to take part in research or training.
  • All new patients will have a New Patient Health Check, to identify any potential medical problems and to offer timely interventions.
  • Patients will be offered a choice of services when referral is deemed necessary.
  • Any suggestions to improve services will be considered by the appropriate team members and a response given.
  • Complaints will be dealt with promptly in accordance with NHS procedures.
  • Access to a GP will be offered within 48 hours, in urgent need, or to another health professional within 24 hours.  This may be over the telephone.

With these rights come responsibilities, and for you this means:-

1 Courtesy to all staff at all times.  Receptionists have a very difficult and stressful job and are working under doctors’ orders. There is a zero tolerance policy to violence or abuse towards all staff and other patients. The penalty for violating this rule is immediate removal from the practice list.

2 To attend appointments on time or to give the practice adequate notice that they wish to cancel – lateness or non-attendance inconveniences other patients and wastes valuable appointment time.  Cancellations can be made in person, on the phone (including leaving a message) or via the automated appointment booking system.

Patients who persistently fail to attend for a booked appointment, where there are no reasonable explanations will be warned and then removed from the list.

3 Attending surgery for review of repeat medication, or chronic condition, when requested to do so by clinical staff, or admin staff acting on their behalf.

4 An appointment is for one person only – where another member of the family needs to be seen or discussed, another appointment should be made.

5 Appointments are for ten minutes. If you think you need a longer appointment please request this on booking.

6 Home visits are for terminally ill or housebound patients only. Please bring children to surgery. If you speak to the triage doctor you may be able to be seen as a priority.

7 Out-of-hours calls, e.g. evening, night and weekends, should only be made if they are felt to be a medical emergency. Repeat prescriptions should be ordered in good time to ensure that they do not run out. The Out of Hours service is not for Repeat Medication requests.

 MISCELLANEOUS INFORMATION AND CONTACTS

 Wakefield Clinical Commission Group (CCG)

Wakefield CCG is responsible for commissioning services on behalf of our patients. They can be contacted at White Rose House, West Parade, Wakefield  WF1 1LT.  Telephone 01924 213050.

Out of Hours Service

You may contact the out of hours service directly, by calling our surgery number.  When you ring the out of hours service a clinician will discuss your case with you and may offer to see you at the out of hours centre, situated at the Trinity Medical Centre, Thornhill Street, Wakefield.

King Street Health Centre

Please note that a Health Centre is now open in King Street, Wakefield, WF1 2SY.  This service is open 10am to 10pm 7 days a week and provides GP services. You do not have to be a registered patient to use the services and can just turn up to see a GP or nurse without an appointment.

NHS on line

This is a one stop shop for any medical advice and general advice on finding a GP, dentist etc. The service is also intended to help you make choices about your health, from lifestyle decisions about things like smoking, drinking and exercise through to the practical aspects of finding and using NHS services in England when you need them.

Log on to the website at www.nhs.uk.

NHS England

NHS England will play a key role in the Government’s vision to modernise the health service with the key aim of securing the best possible health outcomes for patients by prioritising them in every decision it makes.

Formally established as the NHS Commissioning Board on 1 October 2012, NHS England is an independent body at arm’s length to the Government. Patients can contact NHS England on 0300 3112233 if they have any concerns about their health or social care.

IMPORTANT MESSAGE.

If you have a common illness that you feel may not need to be seen by a GP (hay fever, ear ache, cold, sore throat, aches and sprains etc.) you can go to your local pharmacy under the “pharmacy first” scheme. They will give you advice on self-help and may be able to supply some over the counter remedies.  Please ask at the pharmacy for more information.

The Family Medicine Chest – Items should be kept in a locked cupboard out of the reach of children

For common illnesses

  • Oral pain relief – aspirin, ibuprofen, paracetamol.
  • Stronger pain relief remedies containing codeine.
  • Topical (to use on the skin) pain relief in the form

of spray, mousse or gel

  • Cold relief decongestants in spray, drop, capsule

or tablet form, or combination products containing

pain relievers and decongestants in various formulations.

  • Cough preparations in liquid or lozenge form,

suppressants and expectorants

  • Sore throat medicines, pastilles, lozenges, sprays

or gargles, that may contain a local anaesthetic or

anti-septic

  • Antiseptic creams, solutions and ointments.

For problems that may be experienced occasionally

  • Indigestion remedies
  • Hayfever/allergy relief
  • Antidiarrhoeal and rehydration preparations
  • Cold sore treatments
  • Antifungals, e.g. for treating athlete’s foot
  • Hangover remedies
  • Spot/acne preparations
  • Skin and scalp treatments
  • Constipation remedies
  • Haemorrhoidal (pile) preparations
  • Cystitis relief
  • Teething gels
  • Nappy rash treatments
  • Sunscreen products
  • Travel sickness pills
  • Insect bite treatments

USEFUL TELEPHONE NUMBERS

Wakefield Hospitals

01924 541000

 

Dewsbury District Hospital

Via Pinderfields

 

Leeds General Infirmary

0113 2432799

 

St James’s Hospital

0113 2433144

 

Barnsley General Hospital

01226 730000

 

Methley Park Hospital

01977 518518

 

Social Services:  
Lupset 01924 302775
Ossett 01924 303000
Flanshaw/Wrenthorpe 01924 302195
Eastmoor 01924 302615
Portobello/Kettlethorpe 01924 303360
Horbury 01924 302915
Outwood 01924 303140
Health visitors

01924 294110

 

District Nurses (Single Point of Contact) 01924 327590
Midwife (via hospital switchboard)

01924 541000

 

Citizens Advice Bureau (inc Debt) 03444 111 444
NHS England – for GPs, Dentists and Pharmacies 0300 3112233
PALS (Mid Yorkshire Hospitals – for Pinderfield, Pontefract and Dewsbury) 01924 543686 / 543685 / 543688 / 543687
South West Yorkshire Partnership Foundation Trust Customer Services – (eg for Fieldhead) 0800 5872108
Samaritans

116 123

 

Police (Wood St)

01924 293277

 

Alcoholics Anonymous

0113 245 4657

 

Turning Point (Addictions Unit)

 01924 211121

 

GUM (Sexually Transmitted Diseases) Clinic 01924 381261

Primary Care Support

(Registration Advice)

 

0113 295 2500

Coronavirus (Covid-19)

 
All patients and visitors please do not come to the surgery if you suspect you have coronavirus.
 
Ring 111 for help and advice.
 
If you attend a GP Surgery you risk infecting other people.