Care Quality Commission

The Care Quality Commission (CQC) is an independent regulator of all health and social care services in England. Part of their role is to check all General Practices and other primary care services in England to ensure that they are meeting national standards. These national standards are:

  • treating people with dignity and respect.
  • making sure food and drink meets people’s needs.
  • making sure that that the environment is clean and safe.
  • managing and staffing services.

They carry out series of checks, which will include gaining information about us and will include a visit to inspect our practice to ensure that we are meeting the standards that are relevant to us. During the visit, which could be unannounced they will:

  • talk to you as service users and ask you about your experiences of receiving care.
  • talk to our staff to ensure they are properly recruited, trained and capable of providing the appropriate care.
  • check that we have the correct systems and processes (policies) in place, and more importantly that these policies are understood by our staff and are used where applicable to deliver patient focused outcomes.
  • look for any evidence that the care we provide is not meeting those relevant national standards.

The process is completely transparent and findings are shared with the public. Lupset Health Centre has registered with the CQC and is undergoing continual assessment. You can check the practice’s process and share any views that you may have on the practice with the CQC via their website. To do this, or for more detailed information about the CQC, simply go to and then search for Lupset Health Centre. Alternatively you can also click on the “widget” embedded on this page. This will give you the most up to date information on us and our registration process.

If you have any comments about the CQC process please do not hesitate to contact us at the practice.



Booking appointments

When contacting the practice to book an appointment, please be aware that you will be asked for information by the Medical Care Navigators. They need to know, to help them ensure that patients are seen by the most appropriate service to deal with the situation. Anything you tell them will be treated in absolute confidence.