Home Visits

Home visit requests should only be for patients who are genuinely  housebound or terminally ill.  Please bring children to surgery to be seen.  The doctor or Nurse Practitioner can see four or five patients in surgery in the time it takes to carry out one home visit if it is some distance away, and if you come to the surgery we have more diagnostic tools to help the clinician.

It may be possible for you to be seen as a priority if you are very ill.  Please help us to help you by:

  •  Making home visit requests between 8.00am and 10.00am on the visit request option from the menu on the surgery number. Any home visit requests made after 10am may be triaged for clinical urgency.
  • Coming to the surgery during the day or the out-of-hours centre at night, rather than requesting a visit. Alternatively you may choose to consult the out of hours by telephone.  Ring the practice as directed above.  General health information and useful information such as opening times of late-night pharmacy and how to get a NHS dentist available on www.nhs.uk.
  • Not calling after 6.00pm unless the reason can be medically justified.

Booking appointments

When contacting the practice to book an appointment, please be aware that you will be asked for information by the Medical Care Navigators. They need to know, to help them ensure that patients are seen by the most appropriate service to deal with the situation. Anything you tell them will be treated in absolute confidence.