How to Obtain a Repeat Prescription If you believe that you have sufficient quantities to last you until your next order please help us to reduce costs and increase patient safety by not over ordering. It is important to remember that if you do not order a particular medication for that period it does NOT mean that this medication will be withdrawn. It simply tells us that you have enough to cover at the minute and you can still order it next time.
There are a number of ways to order your repeat prescriptions. You can:
- Use the form below which can also be found on the contact us page.
- Register for SysmtOnline at reception and use the form on this page. Please note that this will also allow you to book, cancel and amend GP appointments online, as well as viewing some of your medical records.
- Via the NHS App which you can apply for centrally via https://www.nhs.uk/apps-library/nhs-app/
- Via email using the address [email protected]
- By post or hand delivery directly to the surgery.
We do not take repeat prescription requests over the phone. This is for clinical safety and to preserve an audit trail of the request. We apologise for any inconvenience this may cause.
Please be aware that we also run the Electronic Prescription Service (EPS) at this practice. Your prescription request is received in the same way as outlined above, but instead of a paper script being collected by you and then taken to the pharmacist, it is sent electronically to the specific pharmacy that you nominate (usually the one you use the most). This is more secure, more efficient and actually, means that the pharmacy has more time to prepare your medication meaning you may not have to wait whilst it is being prepared. This is a very good system if you have a repeat prescription that does not change that much and you tend to use the same pharmacy. If you want to sign up to this scheme you merely need to inform either the surgery or the pharmacist of this and nominate the pharmacy that you want your prescription sent to electronically.
If you choose to order by paper we ask you to use the tear off slip on your previous prescription and place a tick against just the items that you require for that particular period. If you do not have the tear off slip then it is acceptable to print the items clearly on a piece of plain paper. The request can then be brought to the surgery or posted. If you include a stamped, addressed envelope the signed prescription can be posted back to you after processing. Please allow additional time in this case.
For security reasons, we are unable to offer a telephone repeat prescription service.
If you request items which have not been authorised by your doctor this will lead to a delay in the processing of the prescription, so please discuss this with someone prior to ordering.
Although we aim to have the prescription processed within the surgery within 24 hours please allow 2 full working days to ensure this has been done. Also, you should allow an additional day for the pharmacy to process the prescription and make up your medication.
A prescription clerk is employed to ensure continuity of service. If you have a query regarding your prescription please telephone the surgery and ask to speak to the prescription clerk between 11.30am and 4.30pm.